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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

15-08-2017: S Health workouts
Some members will notice a delay with points being allocated for their qualifying speed and heart rate workouts via the S Health App. We are working on the issue and apologise for the inconvenience caused.

Please attempt the below workaround:

Log on to the Discovery App >> Select “Vitality” >> Devices and Apps >> Select “Samsung Health” on the top of the screen >> Select “Syncing exercise” >> Ensure that “Daily step count trend and Exercise” permissions are turned on to allow this data to be shared.

Once the permissions have been set please perform a manual sync if the Discovery App does not automatically sync.

04-07-2017: Ster Kinekor bookings
We are aware that members are unable to make bookings on the Ster Kinekor website due to technical errors. We are working on resolving the issue and apologise for the inconvenience caused.

03-07-2017: Kids Vitality Health Review technical error
Members will experience a technical error (Error 500) when trying to complete the Kids Vitality Health Review. We are working on resolving this issue and apologise for any inconvenience caused.

As an temporary work around kindly follow the below steps to access and complete the Kids Vitality Health Review:

  1. Copy and paste https://www.discovery.co.za/vitality/know-your-health onto your Google Chrome address bar.
  2. Log in with your Discovery Username and Password.
  3. Scroll down and click on the "Kids Vitality Health Review" option.
You will now be able to complete the Kids Vitality Health Review.

 

22-06-2017: Delayed Shoe Booster cash back
Members will experience a delay in receiving their Shoe Booster cash backs. Your cash backs will be paid once the issue has been resolved. We apologise for the inconvenience caused.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
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